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April 27, 2021

The Government's Stay at Home Order does not alter the scope of care that dentists are permitted to provide. Dentistry is an essential service and we remain open to care for our patients. We continue to be vigilant and adhere to the strictest of protocols to ensure our patients and staff are protected. As always, the safety of our patients remains our number one priority. Double screening, temperature recording, sealed operatories, adequate airflow with HVAC certification, air purifiers in every room, PPE, n95 respirators and thorough disinfection per IPAC protocols, always.


November 25, 2020

As Toronto enters Grey – Lockdown phase, we updated our COVID Protocols to ensure we continue to deliver safe dental care. We have had our HVAC system assessed and certified that our clinic receives adequate air flow and ventilation. Floor to ceiling vinyl doors have been installed to separate operatories, and we continue to observe wait time between patients to ensure time for the proper air exchange to occur in between patients. We are staying vigilant and are advocating for the safety of our staff and patients!


As of June 1st, the dental guidance from the Chief Medical Officer of Health and the Royal College of Dental Surgeons of Ontario have permitted dental offices to re-open and resume dental care. This includes all deferred, elective and routine care including dental hygiene cleanings.

Our team has been working tirelessly to ensure we are providing the safest care possible. We have paused and taken the time to evaluate the new guidelines released from the RCDSO and CMOH, and have prepared our clinic to exceed those guidelines.

We take the health and safety of our dental family, including patients and staff, very seriously and have taken every precaution to ensure you have a safe dental visit.

You need your teeth to smile, to eat the foods you love to eat, and to be healthy. Our team is here to help you meet those objectives safely.

Please take note of the following changes we have implemented to ensure we maintain a safe environment.

  • Patients will be screened twice prior to their appointment, and we have staggered appointment times to limit patient interaction

  • Patients are asked to come with a face mask and wear it unless during treatment. We will provide one if needed, but ask patients to be mindful of the scarcity of PPE

  • You will be offered 70% alcohol based hand sanitizer upon entering, during and before leaving the office

  • Medical grade HEPA filters have been installed in every operatory and waiting room. This filters 99.97% of all airborne particles 0.3 microns and larger

  • You will be offered a 1% Hydrogen peroxide rinse known to reduce viral loads

  • Staff members will be wearing enhanced PPE, for your protection and ours

  • We continue to maintain the highest level of infection control outlined by IPAC and PIDAC

  • Additional time scheduled between appointments to allow for enhanced cleaning of dental operatory and instruments

  • Except when providing care, physical distancing will be maintained between staff and patients


If you have any questions, please do not hesistate to ask any staff member. We look forward to welcoming you back to our office soon.

Dr. Jeanie Luong and the Baywell Dental Team

June 6, 2020

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May 20, 2020

As we receive emerging information regarding COVID-19 as it relates to dentistry, we will post it here. Feel free to check out our instagram and facebook account for patient information as well. Our handle on both accounts are @baywelldental

If you think you may have a dental emergency, email Dr. Luong or Dr. Cormier for advice and triage at

May 10, 2020


Dr. Jeanie Luong discusses and Dentistry and COVID Q&A with Charlotte from Opencare. She discusses how to see a dentist during COVID, how to avoid an emergency, and what your visit might look like when dental offices re-open.



1. Avoid chewing hard foods, especially if you have large fillings or crowns. Weakened tooth structure has a higher risk of cracking. Hold off on items such as nuts, crusty bread, bones and ice. If in doubt, skip it.

2. Moderate consumption of acidic beverages. Repeated insults from acidic beverage such as juice, beer, wine, pop, and sports drinks can erode enamel and cause sensitivity. Be mindful of how frequent your consumption is.

3. Brush gently around your gums. There is repeated messaging about brushing well during COVID, but make sure not to overdo it. Be kind to your gums and take your time to brush gently. Make sure to always use a soft or extra soft toothbrush.

Despite your best efforts, you may have a dental issue that requires consultation and treatment. Contact Dr. Luong or Dr. Sydney Cormier for advice at

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